📋 Table of Contents
1. Introduction
Welcome to Loreta ("we", "our", or "us"). Loreta is a clothing retailer with its registered address at Seestrasse 21, Zurich 90171, Switzerland. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
a. Personal Information:
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Payment details (processed securely via third-party payment gateways; we do not store card information)
b. Non-Personal Information:
- Device type and browser information
- IP address and location (approximate)
- Site usage statistics (via cookies or analytics tools)
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate regarding your purchases, returns, or support requests
- Improve our products, services, and user experience
- Send marketing communications
- Comply with Swiss laws and prevent fraudulent transactions
4. Sharing of Information
We may share limited necessary data with:
- Courier partners (Swiss Post) for shipping and delivery
- Payment gateways for order processing
- Service providers involved in website maintenance, analytics, or support
All partners are bound by confidentiality agreements and comply with data protection standards.
We never sell or rent your personal information to third parties.
5. Data Security
We use SSL encryption, secure servers, and access-controlled systems to protect your data. However, no system is 100% secure, and we encourage users to maintain strong passwords and safeguard their account information.
6. Cookies Policy
We use cookies to enhance your browsing experience, such as remembering login details and showing relevant products. You can manage or delete cookies via your browser settings.
🍪 Cookies Used on Our Site
Essential Cookies
Always EnabledThese cookies are essential for site security, login, checkout, and basic functionality.
- Session & Authentication: Maintains your session and keeps you logged in
- Security & CSRF Tokens: Prevents unauthorized actions
- Umami Analytics (umami.cache, umami.session): Privacy-focused analytics that doesn't track personal data
Payment Gateway Cookies
Required- Stripe Cookies: Secure payment processing and fraud prevention
- Tabby Cookies: Buy now, pay later service functionality
Marketing & Advertising Cookies
OptionalUsed to deliver relevant ads and measure campaign performance. You can manage these in your cookie preferences.
- Meta (Facebook) Pixel (_fbp, fr, _fbc): Tracks conversions and enables retargeting on Facebook/Instagram
- Google Analytics (GA4) (_ga, _gid, _gat): Measures site traffic and user behavior
You can manage your cookie preferences at any time using the cookie settings banner or by contacting us. Note that disabling certain cookies may affect site functionality.
7. Your Rights
You have the right to:
- Access or update your personal data from your account
- Request deletion of your account and data
- Withdraw consent for marketing communications
For data-related requests, contact us at loreta@example.com or call 99 411 780 121, 99 411 787 12.
8. Retention of Data
We retain customer data only as long as necessary to fulfill orders, meet legal obligations, or resolve disputes.
Customer data is retained for up to 5 years for accounting, warranty, and dispute resolution purposes. After this period, data may be archived or deleted in accordance with applicable laws.
9. Policy Updates
This Privacy Policy may be updated periodically. The "Last Updated" date will be revised accordingly. Continued use of the website implies acceptance of the updated terms.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
General Enquiry:loreta@example.com
Phone:99 411 780 121, 99 411 787 12
Our customer support team is available Monday to Saturday, 9:00 AM – 6:00 PM.
Last Updated: January 2026